Legal
Privacy Policy
Effective date: 1 January 2026. Your privacy matters to us.
Information We Collect
We collect information you provide directly to us when you make an enquiry, book a tour, or contact us. This includes your name, email address, phone number, passport details (where required for permits), and travel preferences. We may also collect technical data such as IP address and browser type when you visit our website.
How We Use Your Information
Your information is used to process bookings and enquiries, arrange necessary travel permits and logistics, communicate with you about your trip, improve our services, and comply with legal obligations. We do not sell, rent, or share your personal data with third parties except as necessary to fulfill your travel arrangements (e.g., hotels, local guides, Bhutan Tourism Council).
Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal requirements. Booking records are typically retained for seven years for accounting purposes. You may request deletion of your data at any time, subject to our legal obligations.
Cookies
Our website uses cookies to enhance your browsing experience. Please refer to our Cookies Policy for full details on the types of cookies we use and how to manage them.
Your Rights
You have the right to access, correct, or request deletion of your personal data. You may also object to or restrict certain processing. To exercise any of these rights, please contact us at info@skyarctours.com. We will respond within 30 days.
Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at info@skyarctours.com or write to us at SkyArc Tours, Norzin Lam, Thimphu, Bhutan.